Return + Refund Policy

Every order ships in Grade A bottle shippers built for glass, and we pack each one to arrive intact. Once your order ships, you’ll receive an email with your tracking number and expected delivery date.

If your order arrives damaged, or is lost or stolen
Email us at assist@brooklynbrewedsorrel.com within 7 days of delivery or expected delivery. The sooner, the better. Please include:

• Your name and order number (or tracking number)
• A photo of the damaged item and its packaging

Once we confirm, we’ll ship your replacement within 3 business days at no cost to you. We may ask you to hold on to the damaged package for 5 days so we can file a claim with the carrier.

Returns and refunds
Brooklyn Brewed Sorrel is a food product, so we don’t accept returns or issue refunds. Every order ships as described, and if something goes wrong in transit, we replace it.

Questions
Email assist@brooklynbrewedsorrel.com or call 347-768-2365, Monday to Friday, 10am to 6pm ET.